Terms and Conditions

Ampere is operated by Cyntech Engineers & Managers (RF) (Pty) Ltd. ("we", "us"), Cape Town, Western Cape, South Africa. 2015/439843/07. You can reach us at ashley@cyntech.io.

This disclosure is provided in terms of section 43 of the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"). Our website address is https://ampere.cyntech.io.

By creating an account, ticking the acceptance boxes at signup, or using any part of Ampere, you agree to these Terms, our Privacy and POPIA Notice, our Acceptable Use Policy and our Site Policy. Your tick is recorded with a timestamp and the version of each document, as electronic evidence permitted by ECTA and the Electronic Communications and Transactions Act's data message provisions.

If you do not agree, do not use the service. You may withdraw by deleting your account at any time.

You must be at least 18 years old, or have the consent of a parent or guardian, to hold an account. We do not knowingly process the personal information of children as defined in section 34 of POPIA without competent-person consent.

Ampere is a planning and information tool. It estimates driving time, charging time, energy use and cost using measured charging samples contributed by drivers, publicly licensed charger location data, mapping services and mathematical models.

Ampere includes route guidance but is not a safety system and does not guarantee that any road, instruction, charger, availability state or price is current. Charging network operators and mapping providers are independent third parties.

You remain solely responsible for your driving decisions, for obeying the National Road Traffic Act 93 of 1996 and its regulations, and for not handling a mobile device while driving. Configure the app before you move, or have a passenger operate it.

Keep your password and any paired-device tokens confidential. You are responsible for activity under your account. Tell us immediately at ashley@cyntech.io if you suspect unauthorised access, which may also be an offence under the Cybercrimes Act 19 of 2020.

We may suspend or close an account that breaches these Terms, submits false measurements, or is used unlawfully.

When you log a charging session, upload a photograph of a charger screen, report an outcome, submit a tariff, or post in the forum, you grant us a non-exclusive, worldwide, royalty-free licence to use that contribution to operate and improve Ampere, including publishing it in aggregated, de-identified form (for example measured kW medians, success rates and the Honesty Index).

Your private trips, telemetry, photographs and personal details stay private to your account. Only aggregated measurements and the content of public reports and forum posts are visible to others.

You warrant that your contributions are accurate to the best of your knowledge, are your own, and do not infringe anyone's rights or the Copyright Act 98 of 1978.

Deliberately false readings, manipulated photographs, or coordinated attempts to distort a charger's rating are a material breach. They may also constitute fraud, or defamation of an operator, and we will remove them and may close the account.

Operators who believe a published figure is wrong may contact us; we will review the underlying samples and correct or annotate where the evidence supports it.

The Ampere name, logo, interface, models, code and the measurement database we build are owned by us and protected by the Copyright Act 98 of 1978 and the Trade Marks Act 194 of 1993.

Charger location data originates from Open Charge Map and is used under the Open Database Licence (ODbL). That data remains subject to the ODbL and is stored separately from our own measurements. See our Data and Licensing notice.

We aim for a reliable service but do not warrant uninterrupted availability. We may change, suspend or discontinue features, and we may update these Terms. Material changes are notified in the app or by email and require fresh acceptance before you continue using the affected features.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability under section 61 of the Consumer Protection Act 68 of 2008 for harm caused by unsafe goods, or liability for gross negligence, fraud, or death or personal injury caused by our negligence.

Subject to that, and to the extent permitted by law, we are not liable for indirect or consequential loss — including missed appointments, being stranded, additional charging cost, towing, or loss of profit — arising from reliance on estimates, third-party charger behaviour, or map, network or device failure.

You use estimates at your own risk and should always keep a practical reserve of charge.

As a South African consumer you have rights under the Consumer Protection Act 68 of 2008, including the right to fair and honest dealing, to plain language, and — for transactions concluded electronically — a cooling-off right under section 44 of ECTA where it applies. Ampere's core features are currently free of charge; if we introduce paid features we will publish the pricing, cancellation and refund terms before you pay.

Please raise any complaint with us first at ashley@cyntech.io; we aim to respond within 10 business days.

If we cannot resolve it, you may refer a privacy complaint to the Information Regulator (South Africa), a consumer complaint to the National Consumer Commission or an accredited ombud, and any remaining dispute to mediation or to the courts of South Africa.

These Terms are governed by the law of the Republic of South Africa, and the South African courts have jurisdiction. If any clause is found unenforceable, the rest continues to apply.